> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.100hires.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Send Emails and SMS to Candidates

# How to Send Emails and SMS to Candidates

Communicate with candidates through email and text messages directly from 100Hires.

## Sending emails

### From candidate profile

1. Open the candidate's profile
2. Go to the **Messages** tab
3. Start typing ![How to Send Emails and SMS to Candidates: From candidate profile](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-1_1tk4i3v.png)
4. Choose a template or write custom message
5. Click **Send**

### Using templates

1. Click the template dropdown ![How to Send Emails and SMS to Candidates: Using templates](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-2_pnx1du.png)
2. Select a saved template
3. Variables auto-populate (name, job title, etc.)
4. Edit if needed
5. Send

### Bulk email

Send to multiple candidates:
1. Select candidates using checkboxes in table view
2. Click **Email** from bulk actions ![How to Send Emails and SMS to Candidates: Bulk email](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-3_vz1w53.png)
3. Choose template
4. Send to all selected candidates

## Sending SMS

### Requirements

SMS requires Twilio integration. Contact 100Hires support to set up.

### From candidate profile

1. Open candidate profile
2. Go to **Messages** tab
3. Select SMS option ![How to Send Emails and SMS to Candidates: From candidate profile](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-4_1fnj0bw.png)
4. Choose SMS template or write message ![How to Send Emails and SMS to Candidates: From candidate profile](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-5_gzbkmw.png)
5. Send

### Character limits

SMS messages have length limits:
* Standard: 160 characters
* With special characters: 70 characters
* Longer messages split into multiple texts

## Email features

### Threading
Emails appear as conversation threads. Reply to continue the thread.

### Attachments
* Click **attachment icon** ![How to Send Emails and SMS to Candidates: Attachments](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-6_1tb63op.png)
* Select files to attach
* Maximum file size: 25MB

### Scheduling
Send later:
1. Compose your email
2. Click schedule option ![SMS composer with From and To fields, Insert SMS template button, and Send SMS button](https://100hires.com/wp-content/uploads/2026/07/sms-composer-send-sms.png)
3. Choose date and time
4. Email sends automatically

### Variables
Insert dynamic content:
* `{{candidate_first_name}}` - Candidate name
* `{{job_title}}` - Position
* `{{company_name}}` - Your company
* `{{sender_first_name}}` - Your name

## Message history

All communication is logged in the candidate profile:
* Sent and received emails
* SMS messages
* Read receipts (where available)
* Timestamps

## Message templates

### Creating templates

1. Go to [Settings / Email Templates](https://app.100hires.com/settings/message-templates/index)
2. Click **Add Template** ![How to Send Emails and SMS to Candidates: Creating templates](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-emails-and-sms-8_1ovip0q.png)
3. Name, subject, and body ![How to Send Emails and SMS to Candidates: Creating templates](https://100hires.com/wp-content/uploads/2026/08/add-email-template-empty-form.png)
4. Save for reuse

### SMS templates

1. Go to [Settings / SMS Templates](https://app.100hires.com/settings/sms-templates/index) ![How to Send Emails and SMS to Candidates: SMS templates](https://100hires.com/wp-content/uploads/2026/08/sms-templates-list-clean.png)
2. Create short, focused templates ![How to Send Emails and SMS to Candidates: SMS templates](https://100hires.com/wp-content/uploads/2026/08/sms-template-editor-with-chips.png)
3. Keep within character limits

## Tips

### Email best practices
* Personalize with variables
* Keep subject lines clear and relevant
* Include call to action
* Proofread before sending

### SMS best practices
* Use for time-sensitive messages
* Keep messages brief
* Include identifying info (your name, company)
* Respect candidate preferences

### Response management
* Check Messages section regularly
* Respond promptly to candidate replies
* Use filters to find unread messages