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# How to Send Rejection Emails from Your Own Address

# How to Send Rejection Emails from Your Own Address

By default, rejection emails are sent from noreply@100hires.com. To send them from your own email address, set up a custom automation.

## Why use your own email

* More personal and professional appearance
* Candidates can reply if they have questions
* Consistent branding with your other communications

## How to Set Up

### Step 1: Create a Rejection Email Template

1. Go to [Settings / Email Templates](https://app.100hires.com/settings/message-templates/index)
2. Click **Add Template** ![How to Send Rejection Emails from Your Own Address: Step 1: Create a Rejection Email Template](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-rejection-emails-f_vke1kn.png)
3. Write your rejection email
4. Use variables for personalization:
* `{{candidate_first_name}}` - Candidate's first name
* `{{job_title}}` - Job they applied for ![How to Send Rejection Emails from Your Own Address: Step 1: Create a Rejection Email Template](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-rejection-emails-f_t7ezec.png)
5. Save the template

### Step 2: Create a Pipeline Stage for Rejections

1. Open your job's **Workflow** tab
2. Add a new stage called "Send Rejection Email" or similar ![How to Send Rejection Emails from Your Own Address: Step 2: Create a Pipeline Stage for Rejections](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-rejection-emails-f_kfyp9d.png)
3. This stage will trigger your custom rejection email

### Step 3: Add Email Automation

1. Click the bolt icon on your rejection stage
2. Add **Email to Candidate** automation ![How to Send Rejection Emails from Your Own Address: Step 3: Add Email Automation](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-rejection-emails-f_1nmm4q2.png)
3. Select your connected email as the sender
4. Choose your rejection email template ![How to Send Rejection Emails from Your Own Address: Step 3: Add Email Automation](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-send-rejection-emails-f_1pia7hc.png)
5. Set a delay if desired (e.g., send immediately or after 3 hours)
6. Save

### Step 4: Disable Default Rejection Email (Optional)

To prevent duplicate emails:

1. Go to [Settings / Notifications](https://app.100hires.com/settings/notifications)
2. Find **Email to a disqualified candidate**
3. Toggle it off

### Step 5: Use the New Workflow

When rejecting candidates:

1. Move them to your "Send Rejection Email" stage
2. The automation sends the email from your address
3. Then disqualify them (or add another automation to auto-disqualify after the email sends)

## Alternative: Two-Step Process

If you want more control:

1. Move candidate to rejection stage (email sends)
2. Wait for email to send
3. Disqualify the candidate

This gives you a chance to customize individual rejection emails if needed.