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# How to Track Which Candidates Replied to Outreach

# How to Track Which Candidates Replied to Outreach

Automatically identify and route candidates who respond to your outreach emails. This helps you prioritize follow-up conversations and separate engaged prospects from non-responders.

## Response tracking in nurture campaigns

Nurture campaigns can automatically detect when candidates reply and take action.

### Enable response tracking

Note: Nurture campaigns with response tracking are available on the Pro plan.

When setting up a nurture campaign:

1. Go to [Settings / Nurture Campaigns](https://app.100hires.com/settings/nurture-campaigns/index)
2. Create or edit a campaign
3. Find the **"If candidate responds, move to stage"** option ![How to Track Which Candidates Replied to Outreach: Enable response tracking](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-track-candidate-replies_14ll0oh.png)
4. Enable it and select the destination stage
5. Save

### How it works

1. Candidate receives your outreach email
2. Candidate replies to the email
3. System detects the reply
4. Campaign stops for this candidate
5. Candidate moves to the stage you specified

## Setting up a response-based workflow

### Example: sourcing workflow

**Stage 1: Outreach**
* Automation: Nurture campaign with 3 follow-up emails
* Response setting: If candidate responds → Move to **Interested** stage

**Stage 2: Interested**
* Candidates who replied land here
* Automation: Email to recruiter "Candidate responded - follow up"
* Manual: Schedule phone screen

**Stage 3: No Response**
* Candidates who completed campaign without replying
* Review periodically or archive

### Creating this workflow

1. Create pipeline stages: "Outreach", "Interested", "No Response"
2. Set up nurture campaign with response tracking → "Interested"
3. Add final campaign step: Action → Move to "No Response"
4. Add notification automation on "Interested" stage

## Viewing response status

### In candidate profile

1. Open candidate's profile
2. Go to **Messages** tab
3. See full email thread with replies
4. **Discussions** tab shows stage movement from response

### In pipeline view

* Candidates who responded are in your "Interested" (or designated) stage
* Candidates still in "Outreach" haven't replied yet
* Filter by stage to see response groups

## Manual response tracking

For emails sent outside nurture campaigns:

1. Check **Messages** section regularly
2. Use filters to find unread messages
3. Manually move responding candidates to appropriate stages

## Tips

* Set up dedicated stages for responders vs non-responders
* Add recruiter notifications when candidates reply
* Review non-responders after campaign completes
* Keep outreach emails reply-friendly (ask questions)
* Monitor reply rates in nurture campaign reports

## Response Rate Benchmarks

| Type | Good | Average |
| ---- | ---- | ---- |
| Cold outreach | 8-15% | 3-8% |
| Warm leads | 20-40% | 10-20% |
| Application follow-up | 40-60% | 25-40% |

Low response rates may indicate messaging issues or poor targeting.

## Related screenshots

These screenshots show the 100Hires areas used in this workflow.

![How to Set Up Nurture Campaigns: Creating a nurture campaign](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-set-up-nurture-campaign_obdjrj.png)

![Email template editor with variable insertion controls](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/how-to-use-variables-in-templa_4fkmoz.png)