> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.100hires.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting Chrome Extension Issues

# Troubleshooting Chrome Extension Issues

If you experience bugs or glitches while using the 100Hires Chrome extension, follow these troubleshooting steps before contacting support.

## Step 1: Update the Chrome extension

Outdated extensions can cause unexpected behavior. Make sure you have the latest version:

1. Go to **chrome://extensions/**
2. Enable **Developer mode** in the top right ![Troubleshooting Chrome Extension Issues: Step 1: Update the Chrome extension](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/troubleshooting-chrome-extensi_40awmt.png)
3. Click the **Update** button
4. Restart Chrome if prompted

The extension should auto-update within a few hours of a new release, but manually updating ensures you have the latest version.

## Step 2: Disable other extensions

Other Chrome extensions can interfere with 100Hires. To test this:

1. Go to **chrome://extensions/**
2. Disable all extensions except 100Hires Chrome extension
3. Try to reproduce the issue

If the problem disappears, re-enable your other extensions one by one to identify which one causes the conflict.

## Step 3: Clear browser cache and cookies

Cached data can cause conflicts. Clear your browser cache:

1. Go to **chrome://settings/clearBrowserData**
2. Select **Time range**: Last 24 hours
3. Check **Cached images and files **![Troubleshooting Chrome Extension Issues: Step 3: Clear browser cache and cookies](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/troubleshooting-chrome-extensi_1bf7h5f.png)
4. Click **Delete data**
5. Restart Chrome and test the extension

## Step 4: Reinstall the extension

If issues persist, reinstall the extension:

1. Go to **chrome://extensions/**
2. Find 100Hires Chrome extension
3. Click **Remove**
4. Visit the Chrome Web Store
5. Search for "100Hires"
6. Click **Add to Chrome**
7. Grant the necessary permissions

## Step 5: Check browser permissions

Ensure the extension has required permissions:

1. Go to **chrome://extensions/**
2. Find 100Hires Chrome extension
3. Click **Details**
4. Verify **Site access** is set to "On all sites" or "On specific sites" ![Troubleshooting Chrome Extension Issues: Step 5: Check browser permissions](https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4faab8f2b2ab0400/troubleshooting-chrome-extensi_wf27j5.png)
5. Check that all permissions are granted

## Still having issues?

If the problem persists after completing these steps, contact our support team:

* Use the chat widget in the bottom right corner of your 100Hires dashboard
* Email us at support@100hires.com

When contacting support, please include:
* A description of the issue
* The page where the issue occurs
* Screenshots or screen recordings if possible
* Your Chrome version (find it at **chrome://settings/help**)