Troubleshooting Chrome Extension Issues

If you experience bugs or glitches while using the 100Hires Chrome extension, follow these troubleshooting steps before contacting support.

Step 1: Update the Chrome extension

Outdated extensions can cause unexpected behavior. Make sure you have the latest version:

1. Go to chrome://extensions/
2. Enable Developer mode in the top right
3. Click the Update button
4. Restart Chrome if prompted

The extension should auto-update within a few hours of a new release, but manually updating ensures you have the latest version.

Step 2: Disable other extensions

Other Chrome extensions can interfere with 100Hires. To test this:

1. Go to chrome://extensions/
2. Disable all extensions except 100Hires Chrome extension
3. Try to reproduce the issue

If the problem disappears, re-enable your other extensions one by one to identify which one causes the conflict.

Step 3: Clear browser cache and cookies

Cached data can cause conflicts. Clear your browser cache:

1. Go to chrome://settings/clearBrowserData
2. Select Time range: Last 24 hours
3. Check **Cached images and files **
4. Click Delete data
5. Restart Chrome and test the extension

Step 4: Reinstall the extension

If issues persist, reinstall the extension:

1. Go to chrome://extensions/
2. Find 100Hires Chrome extension
3. Click Remove
4. Visit the Chrome Web Store
5. Search for "100Hires"
6. Click Add to Chrome
7. Grant the necessary permissions

Step 5: Check browser permissions

Ensure the extension has required permissions:

1. Go to chrome://extensions/
2. Find 100Hires Chrome extension
3. Click Details
4. Verify Site access is set to "On all sites" or "On specific sites"
5. Check that all permissions are granted

Still having issues?

If the problem persists after completing these steps, contact our support team:

• Use the chat widget in the bottom right corner of your 100Hires dashboard
• Email us at support@100hires.com

When contacting support, please include:

• A description of the issue
• The page where the issue occurs
• Screenshots or screen recordings if possible
• Your Chrome version (find it at chrome://settings/help)

Updated on: 21/12/2025