How to Edit Scheduled Rejection Emails

This article explains how to edit scheduled rejection emails in 100Hires. When you disqualify a candidate, a rejection email is automatically scheduled to send after a delay. You can modify or cancel this email before it's sent.

How rejection emails work

By default:

• Rejection email is scheduled 3 hours after disqualification
• Sent from noreply@100hires.com
• Uses the template from Settings / Notifications
• Must be enabled in Settings / Notifications (enabled by default)
• Only sends to candidates who applied through a job posting (not manually added, CSV imports, or resume uploads)

Editing a scheduled rejection email

1. Open the disqualified candidate's profile
2. Go to the Messages tab
3. If you just disqualified them, reload the page to see the scheduled email
4. Find the scheduled message (shows scheduled send time)
5. Click the pencil icon on the message body
6. Edit the content as needed
7. Optionally change the scheduled send time
8. Save your changes

Canceling a rejection email

1. Open the candidate's profile
2. Go to the Messages tab
3. Find the scheduled rejection email
4. Click the delete/trash icon to cancel it

Changing the default template

To customize all future rejection emails:

1. Go to Settings / Notifications
2. Find Email to a disqualified candidate
3. Click to edit
4. Modify the subject line and message body
5. Use variables for personalization (candidate name, job title)
6. Save

Changing the default delay

The default 3-hour delay can be adjusted in the notification settings when editing the rejection email template.

Updated on: 24/12/2025