Sending Messages
How to Send Emails and SMS to Candidates
Communicate with candidates through email and text messages directly from 100Hires. Sending emails From candidate profile Open the candidate's profile Go to the Messages tab Start typing&x20; Choose a template or write custom message Click Send Using templates Click the template dropdown (https://storage.crisp.chat/users/helpdesk/websiFew readersHow to Cancel All Scheduled Messages
Stop all pending automated emails when you need to pause or reset your outreach. When to cancel messages You may need to cancel scheduled messages when: Too many emails are queued, causing delays You've updated your messaging strategy A campaign needs to be paused Templates need corrections You're changing email accounts Canceling all scheduled messages Go to Settings / Integrations Find the Cancel scheduled messagesFew readers
Deliverability
How to Warm Up Email Accounts to Avoid Spam
Gradually increase sending volume on new email accounts to build sender reputation and improve deliverability. Why warm-up is necessary New email accounts have no sending history. Sending high volumes immediately signals spam behavior to email providers, causing: Emails landing in spam folders Account throttling or suspension Domain reputation damage Low open and reply rates How warm-up works Warm-up gradually increases sending volume over 2-4 weeks:Few readersHow to Monitor Email Deliverability and Avoid Spam
Track email performance metrics and take action to ensure your messages reach candidate inboxes. Key deliverability metrics Bounce rate Percentage of emails that failed to deliver. Target: Under 5% Warning: Above 10% indicates list quality issues Open rate Percentage of delivered emails that were opened. Good: 20-40% for recruiting emails Low: Below 10% signals spam folder issues Reply rate Percentage of recipients who responded. Strong: 10-20% foFew readersUnderstanding Email Sending Limits
Email sending limits protect your sender reputation and ensure deliverability. Learn how limits work and how to adjust them. Why Limits Exist Sending too many emails too quickly can: Trigger spam filters Damage sender reputation Get your domain blacklisted Reduce deliverability Default Limits Each connected email account has a daily sending limit. The default depends on your email provider and account age. Viewing Your Limits Go to Settings / Integrations (https://app.Few readersHow to Use Email Carousel for Outreach
Distribute high-volume email campaigns across multiple accounts to improve deliverability and avoid spam filters. Email carousel helps you send faster while protecting your sender reputation. What is email carousel Email Carousel combines multiple email accounts into a single sending entity. When you run a campaign, emails are automatically distributed across all connected accounts. Why use email carousel Avoid spam filters Email providers flag accounts sending high volumes SplFew readers
Templates
How to Set Up Email Templates
Create reusable email templates to save time and ensure consistent communication with candidates. Creating a Template Go to Settings / Email Templates Click Add Template Enter a template name (for your reference) Write the email subject line Compose the email body&x20; Click Save UsinFew readersHow to Use Variables in Email and SMS Templates
Insert dynamic content into templates that automatically personalizes messages for each candidate. What are variables Variables are placeholders that get replaced with actual data when the message is sent. Instead of manually typing each candidate's name, you insert candidatefirstname and the system fills it in. Inserting variables Open template editor (Email or SMS templates) Select the variable to insert (https://storage.crisp.chat/users/helpdesk/website/-/4/f/a/a/4fFew readers